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This is a 5-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.<\/p>\n
Audience profile<\/b><\/p>\n At course completion<\/b><\/p>\n After completing this course, students will be able to:<\/p>\n [\/vc_column_text]<\/div> Module 1: Implementing a Troubleshooting Methodology<\/b><\/p>\n This module introduces the new Windows 10 operating system features and devices; it also describes the process of developing and applying a Windows 10 troubleshooting methodology.<\/p>\n Lessons<\/b><\/p>\n Lab : Using Troubleshooting Tools<\/b><\/p>\n After completing this module, you will be able to:<\/p>\n Module 2: Troubleshooting Startup Issues<\/b><\/p>\n This module describes how to identify and troubleshoot startup issues that affect\u2014and problematic services that run on\u2014a Windows 10 operating system. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).<\/p>\n Lessons<\/b><\/p>\n Lab : Troubleshooting Startup Issues<\/b><\/p>\n Lab : Recovering BitLocker-Encrypted Drives<\/b><\/p>\n After completing this module, you will be able to:<\/p>\n Module 3: Performing System Recovery<\/b><\/p>\n This module describes how to resolve issues related to operating system services and how to recover a computer.<\/p>\n Lessons<\/b><\/p>\n Lab : Performing System Recovery<\/b><\/p>\n After completing this module, you will be able to:<\/p>\n Module 4:Troubleshooting Hardware and Device Drivers<\/b><\/p>\n This module explains how to resolve issues related to device drivers and hardware devices.<\/p>\n Lessons<\/b><\/p>\n Lab : Troubleshooting Hardware and Device Driver Issues<\/b><\/p>\n After completing this module, you will be able to:<\/p>\n Module 5:Administering Windows 10<\/b><\/p>\n This module describes how to use the various administration tools in Windows 10 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.<\/p>\n Lessons<\/b><\/p>\n Lab : Troubleshooting Remote Computers Through Remote Desktop<\/b><\/p>\n Lab : Troubleshooting a Remote Computer By Using Windows PowerShell<\/b><\/p>\n After completing this module, you will be able to:<\/p>\n Module 6: Resolving Issues with Network Connectivity<\/b><\/p>\n This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.<\/span><\/p>\n Lessons<\/b><\/p>\n Lab : Resolving Network Connectivity Issues<\/b><\/p>\n After completing this module, you will be able to:<\/span><\/p>\n Module 7: Troubleshooting Group Policy<\/b><\/p>\n This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.<\/span><\/p>\n Lessons<\/b><\/p>\n Lab : Troubleshooting Issues with Group Policy Application<\/b><\/p>\n After completing this module, students will be able to:<\/p>\n Module 8: Configuring and Troubleshooting User Settings<\/b><\/p>\n This module describes the common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also provides an overview of user account types that are supported by Windows 10 and how authentication works for those accounts.<\/span><\/p>\n Lessons<\/b><\/p>\n Lab : Troubleshooting Sign-In Issues<\/b><\/p>\n Lab : Configuring and Troubleshooting the Application of User Settings<\/b><\/p>\n After completing this module, you will be able to:<\/p>\n Module 9: Troubleshooting Remote Connectivity<\/b><\/p>\n This module provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.<\/span><\/p>\n Lessons<\/b><\/p>\n Lab : Troubleshooting VPN Connectivity<\/b><\/p>\n After completing this module, you will be able to:<\/p>\n Module 10: Configuring and Troubleshooting Resource Access<\/b><\/p>\n This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file synchronization and file recovery in Windows 10.<\/span><\/p>\n Lessons<\/b><\/p>\n Lab : Troubleshooting File-Access Issues<\/b><\/p>\n Lab : Troubleshooting Printer Issues<\/b><\/p>\n Lab : Configuring and Troubleshooting File Synchronization<\/b><\/p>\n Lab : Recovering data<\/b><\/p>\n After completing this module, you will be able to:<\/p>\n Module 11: Troubleshooting Applications<\/b><\/p>\n This module explains how to troubleshoot application installation-issues and problems in desktop and Microsoft Store apps. This module also describes how to resolve issues with Internet Explorer and Microsoft Edge browsers.<\/span><\/p>\n Lessons<\/b><\/p>\n Lab : Troubleshooting Desktop Apps<\/b><\/p>\n\n
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